How can we help?

Many therapists offer a complimentary introductory session (usually 15-20 minutes) to see if you are a good match before committing financially.

Browse the Marketplace, select a therapist, and pick an available slot from their calendar. You can also send a custom session offer if you have their MinderID.

Payments are handled securely through our platform via credit/debit cards once the therapist confirms your booking.

In your Professional Profile settings, you can define your weekly working hours. These will appear as bookable slots for clients.

Supervision credits are used to book peer or expert supervision sessions. You earn them by providing services or can purchase them if needed.

Go to your dashboard and select "Submit Credentials". You will need to upload your educational degrees and professional certifications for our team to review.

Minder is a secure platform that connects individuals with verified mental health professionals for online and offline sessions.

No. Minder is not a crisis or emergency service. If you are in immediate danger or having thoughts of self-harm, please contact local emergency services immediately.

Absolutely. We use end-to-end encryption for session notes. Platform administrators do not have access to your private conversations or clinical notes.

Yes. Minder supports various levels of anonymity, especially in the Community forums, ranging from using a Display Name to being completely anonymous.

To verify your account and go live on the marketplace, please go to your professional dashboard, select "Verification Status," and upload your diplomas and certificates. Our clinical team will review them within 48 hours.

Yes. We support guest check-ins. If a customer goes through your check-in process without logging in, they will be prompted to enter their name and email address. They can request a session, and you can approve it immediately from your dashboard.

Go to "Business Management" > "Public Profile" > "Orders & Practice" tab. Scroll down to the "Financial Account" section to add your bank account, Idram and Telcell details. They are displayed to clients when a prepayment is required.

Refunds depend on the cancellation time. If the session is canceled more than 24 hours in advance, a 100% refund is issued. If canceled between 2 and 24 hours in advance, a 50% refund is issued. If canceled within 2 hours of the session, no refund is provided.

In your dashboard, go to the "Calendar Management" section. Click the "Block Period" button in the top right corner. Select the start and end dates. All hours in this period in your time zone will automatically become unavailable for booking.

The system automatically calculates the standard PHQ–9 diagnostic values (0–3 points per question): The overall severity score is then securely attached to the booking request and sent to your professional dashboard for review before you accept the session.