How can we help?
Find answers to the most common questions about Minder.
For Clients
Browse the Marketplace, select a therapist, and pick an available slot from their calendar. You can also send a custom session offer if you have their MinderID.
Payments are handled securely through our platform via credit/debit cards once the therapist confirms your booking.
Many therapists offer a complimentary introductory session (usually 15-20 minutes) to see if you are a good match before committing financially.
For Professionals
Go to your dashboard and select "Submit Credentials". You will need to upload your educational degrees and professional certifications for our team to review.
Supervision credits are used to book peer or expert supervision sessions. You earn them by providing services or can purchase them if needed.
In your Professional Profile settings, you can define your weekly working hours. These will appear as bookable slots for clients.
General
Minder is a secure platform that connects individuals with verified mental health professionals for online and offline sessions.
No. Minder is not a crisis or emergency service. If you are in immediate danger or having thoughts of self-harm, please contact local emergency services immediately.
Privacy & Security
Absolutely. We use end-to-end encryption for session notes. Platform administrators do not have access to your private conversations or clinical notes.
Yes. Minder supports various levels of anonymity, especially in the Community forums, ranging from using a Display Name to being completely anonymous.