Terms of Service

Who operates Minder

Minder is currently an unregistered project operating from Armenia. It is not presented as an incorporated company, licensed clinic, or emergency service. Contact support@minderhealth.app with questions about the operator, these terms, or a complaint.

Platform and practitioner services

Minder provides discovery, booking, communication, community, educational resources, and practice-management tools. The practitioner identified on your booking is responsible for the professional service they agree to provide. An organization may also be involved where it is identified in your program or booking.

Credential review describes documents reviewed by Minder. It does not guarantee clinical competence, outcomes, suitability, or authorization to practise in every country. Educational articles, community posts, matching suggestions, and screening tools do not replace an individual clinical assessment.

Safety and informed consent

Minder does not provide continuous crisis monitoring. If you or someone else is in immediate danger, contact local emergency services or go to an emergency department. Do not wait for a platform message or support response.

Before care begins, your practitioner should explain the service, its risks and alternatives, confidentiality and its limits, fees, and emergency arrangements. Agreeing to platform terms or a video-data notice is not consent to treatment. Care involving minors or someone needing a legal representative requires the practitioner to verify the necessary authority and consent under applicable law.

Accounts and community participation

Keep passwords, recovery codes, and private booking links secure. A Minder ID lets you participate without publishing your real name, but it does not make activity untraceable. Information you voluntarily post in the community may be visible to others and shared outside Minder.

Do not harass others, impersonate a practitioner, publish another person’s private information, or advertise unlawful services. Minder may restrict content or account access to address safety, abuse, or legal requirements. Where appropriate, contact support to ask for the reason or request review. Access restrictions do not erase outstanding refunds or professional duties to clients.

Fees, payment records, and refunds

Review the practitioner, currency, session fee, and upfront requirement before accepting a booking or offer. Current session payments and refunds are arranged directly with the practitioner. Minder records receipts and payment status; a ledger entry or a practitioner marking a refund sent is not independent proof that money reached your account. Minder does not currently hold session payments in escrow or automatically transfer refunds.

For the standard booking cancellation calculation, cancelling at least 24 hours before the scheduled start returns 100% of the amount recorded as paid; from 2 hours up to 24 hours returns 50%; less than 2 hours returns 0%. Practitioner cancellation or practitioner no-show returns 100% of the amount recorded as paid. The practitioner must arrange the actual transfer. Mandatory legal rights take precedence. Organization programs and separately agreed services may have different terms that must be disclosed before commitment.

Report an incorrect receipt, disputed attendance, or missing refund to the practitioner and support with the booking reference and a description of the problem. Do not email bank passwords, full card numbers, or clinical notes. Platform records help investigate a dispute but do not replace applicable consumer rights or a bank’s dispute process.

Practitioners and organizations

Practitioners using Minder agree to the Practitioner Agreement in addition to these terms. Organizations must have authority to list their services, manage their staff, share referrals, and administer funded programs. Platform access is not an employment contract, professional licence, insurance policy, or authorization to collect donations or deliver regulated care.

Responsibility and complaints

Minder is responsible for its own platform operations; practitioners remain responsible for their professional decisions and services. These terms do not exclude liability or rights that cannot lawfully be excluded, or transfer Minder’s own legal obligations to practitioners. We do not promise uninterrupted service or a particular therapeutic outcome.

Send platform, billing, privacy, or practitioner complaints to support@minderhealth.app. Include a booking reference where relevant and only the information needed to explain the issue. Professional conduct concerns may also be raised with the relevant licensing or supervisory authority. You may use available statutory remedies without first resolving a complaint through Minder.

Updates and applicable rights

The version date identifies these terms. Significant contractual changes should be brought to affected users’ attention and accepted where required; merely editing this page does not record acceptance by existing users. Changes do not retroactively remove accrued rights. Applicable Armenian law and any mandatory protections that apply to your circumstances remain in force; these terms do not impose compulsory arbitration or waive access to competent courts.