Privacy Policy

Last updated: April 07, 2026

1. Information We Collect

To provide our services, Minder collects various types of information:

  • Registration Data: Name, email address, phone number, and account credentials.
  • Professional Data: For Professionals, we collect educational documents, certifications, and profile details.
  • Technical Data: IP addresses, browser type, and usage patterns to improve platform stability.
  • Payment Data: Valid payment card details are collected and processed securely by our integrated payment gateways.

2. Confidentiality of Sessions

The privacy of your psychological support is our highest priority.

  • Communications and consultations between Professionals and Clients are strictly confidential.
  • Minder staff and administrators do NOT have access to private session notes or video/audio content of consultations.
  • We use industry-standard encryption to protect all sensitive data stored on our servers.

3. Data Sharing and Third Parties

We do not sell your personal data to third parties. We only share information when:

  • Consent is explicitly granted by the user.
  • It is required by law or legal process.
  • It is necessary to protect the life, health, or freedom of the user or others (emergency situations).
  • Processing payments through our secure financial partners.

4. Data Retention and Deletion

Deactivating your account stops active service use but does not automatically delete all historical data (such as financial records required for tax purposes).

To have your personal data permanently removed from our active systems, you must submit a written request to our support team.

5. Anonymous Tracking

Minder offers an 'Anonymous' registration track for certain forum activities. In this mode, your real identity is protected from other community members, though basic account data remains stored securely for system integrity.

6. Your Rights

You have the right to access, correct, or update your personal information at any time through your account settings. You also have the right to be informed about how your data is being processed.

7. Cookies and Tracking

We use functional cookies to maintain your session and security. We also use analytical cookies to understand platform performance and improve user experience.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

8. Contact Information

If you have questions regarding this Privacy Policy or our data practices, please contact us through the Help Center or official support channels.